FAQS
What is the Criminal Background Check?
As part of the admissions process, IQGATES LLC does not contract with independent contractors who have been convicted of, pled guilty to, or pled no contest to any felony or certain misdemeanor offenses, including but not limited to theft, fraud, drug-related offenses, violent crimes, or similar violations.
Many Arise® client programs also require a background check before certification.
- Background Check Fee: Most programs require a $30.00 fee for a background check. Some programs require additional screening, including a drug screen, which may cost up to $75.00. Background check fees are paid directly to a third-party screening vendor and are subject to change.
- Validity: A standard background check is valid for 36 months. If your background check is current, you generally will not be charged for additional standard background checks during that period. Some client programs may require additional screening based on their specific requirements.
Please Note: Background check requirements and fees are determined by Arise® and/or the client program and are subject to change without notice.
Do I have to pay for the certification class?
Yes, before starting certification, you may be required to pay:
- Class Confirmation Deposit:$50.00 (amount may vary by program). The deposit is refunded by Arise after you attend the entire first day of class. Refunds are typically processed within 7–10 days, depending on your credit/debit card provider. If you do not attend the first day, you will be dropped from the class with no exceptions; the deposit will not be refunded, and you will need to enroll in a new class to service another client program.
- Background Check: Most programs require a $30.00 background check. Some programs require additional screening, including a drug screen, which may cost up to $75.00.
Please Note: These fees are determined by Arise® and/or the client program and are subject to change.
What equipment is needed to Working From Home?
Having the right equipment is a critical component to be eligible to Work From Home.
Is there a service fee?
Yes, IQGATES operates through the Arise® Platform. As part of participating in Arise client programs, the following fees apply only when revenue is earned:
- 5% Platform Usage Fee: Charged by Arise and calculated as 5% of your service revenue.
- $40.00 IQGATES IBO Fee: Charged per client, per invoice period.
These fees are automatically deducted from your invoice payout—no separate billing is required.
These fees help provide access to:
- Arise 24/7 Technical Support
- StarMatic® scheduling
- Client systems and secure technology
- One-on-one support from IQGATES
- Administrative processing
- Platform security and system maintenance
Please Note: If you do not earn revenue during an invoice period, the IQGATES IBO fee is not charged.
What is the Harver Assessment?
The assessment is designed to evaluate your communication skills, decision-making, and language proficiency. Your assessment results, along with your program and scheduling preferences, help determine which client opportunities best match your qualifications and availability.
Do I get paid during “training?”
What is an SOW?
Statement of Work (SOW): A Statement of Work (SOW) is an agreement issued by Arise® and the client to IQGATES LLC that outlines the client program requirements, compensation, servicing expectations, and terms and conditions for agents contracted through IQGATES. Most SOWs are renewed every 30 to 90 days, depending on the client program. Agents are expected to meet all client performance and servicing requirements. Failure to meet these requirements may result in the SOW not being renewed, termination from the client program, and removal from IQGATES LLC.
Do you take out taxes from revenue earned?
No. You are self-employed and operate your own business. We provide a 1099-Misc form at the end of the year; therefore, you are responsible for paying your income taxes. (IMPORTANT: don’t forget to keep track of all your start-up and ongoing costs of your business! Most expenses, including your home office, are tax deductible
How many hours am I required to work?
You can work as many hours as you’d like. However, your minimum is 15 hours per week as required under the terms of the Statement of Work (SOW) for most Arise client business opportunities. Arise has hours for CSP’s to service 24 hours a day, 7 days a week. The hours available for a specific client will be outlined in the Opportunity Announcements you receive once you complete the Admissions process. (Subject to change.)
Where do I see how much each client pays?
If you are an agent of IQGATES, please log in to the Agent Portal. Review your welcome letter for login information, or email me @ Inishca@iqgatesllc.com if you need another copy.
How Do I Know That This Is a “Legit” Opportunity?
Arise has won many awards, including Outstanding Minority Business of the Year, Business Intelligence Group’s 2013 Green Company of the Year, and Call Center Magazine’s Product of the Year Award.In addition to the aforementioned recognition, Arise and IQGATES are Better Business Bureau (BBB)- accredited businesses with an A+ rating.
